Admission to any attractions or museums along the route, food and additional beverages beyond your included drink stop, hotel pickup and drop-off, and gratuity for your guide and driver (though it is always appreciated).

Yes. The Haunted Trolley Tour includes a stop for a drink, and bathrooms are available there. We recommend using the restroom before boarding.

You’ll roll through the Victorian mansions of Old Louisville, the historic Highlands, and the haunted heart of Downtown, hearing true stories of murder, tragedy, and the restless spirits said to linger behind Louisville’s grandest facades.

This is a hop-on, hop-off experience: one part trolley tour, one part walking ghost tour. You’ll ride between neighborhoods aboard our historic trolley, then step off with your guide to walk the actual streets, sidewalks, and shadowed corners where these stories took place. Wear comfortable walking shoes.

Typically, yes. Most of our vehicles are fully climate controlled with both A/C and heating. On rare occasions where a non-climate-controlled trolley is in service, or when we get lucky and the weather is just right, we’ll keep you comfortable with hand fans and fresh air through our large arched windows.

This tour is recommended for guests ages 10 and up due to mature and frightening content, including true stories of murder, death, and tragedy. Parental discretion is advised. (Infants-in-arms are always welcome and do not need a ticket! Bring that baby, and enjoy a night out with us.)

Please note that our later evening departures are 21+ only.

Our earlier evening departures are slightly more toned down and open to all ages (with our 10+ recommendation in mind). Our later departures are 21+ only, and include a stop for a drink of your choice at one of Louisville’s own haunted haunts.

You’re welcome to bring not-super-messy snacks and water bottles on board. No outside beverages other than water are permitted during public tours – your included drink stop is where the spirits come in. Please keep things tidy and use the onboard trash can with any food items you bring on board. Our trolleys are cleaned after every tour, but they are historic, and certain things are much trickier to clean than others. We appreciate your help keeping our trolleys clean!

We can accommodate one wheelchair per tour with advance notice. If we have a heads up, we will ensure the trolley is equipped with our wheelchair lift for your visit. Wheelchair users will be able to remain seated in their wheelchairs during the trolley portions of the tour and will not need to transfer to a seat to board. Please note that because this tour includes walking portions through Old Louisville, the Highlands, and Downtown, guests with mobility needs should contact us in advance so we can help plan accordingly.

Without advance notice, or for non-wheelchair guests with handicap needs: Please note that boarding requires climbing a couple of steps, and you will need to transfer to a seat. If you are unable to transfer, please contact us before booking so we can make the appropriate arrangements.

We cannot guarantee wheelchair accommodation without advance notice, and are unable to store non-folding scooters, walkers, strollers or wheelchairs onboard (though we are always happy to store anything that we can fit onboard!)

Almost always. That said, we may occasionally need to alter our route due to road closures, traffic, city events, and other situations beyond our control that make our typical route inaccessible. In these rare cases, we do our best to find alternate haunted stops to feature during our tour.

The Haunted Trolley Tour departs from and returns to the Conrad-Caldwell House in Old Louisville, on St. James Court. Please arrive 15 minutes before your tour’s start time.

Street parking is usually available near the departure point in Old Louisville.

Yes, the trolley will bring you back to the starting point in Old Louisville at the end of the tour.

Please arrive 15 minutes early to check in with your guide. All guests must be onboard at the departure time. We don’t want you to miss your ride into the shadows!

We strongly recommend booking ahead as early as possible, especially during October. Walk-ups are welcome based on availability, but an unbooked tour will not be available for same-day booking.

Yes, if you purchase a refundable ticket! We offer two ticket types: refundable and non-refundable. Refundable tickets can be rescheduled or cancelled for a full refund up to 48 hours before the tour. Non-refundable tickets cannot be cancelled or rescheduled for any reason. To cancel or reschedule, simply let us know: get in touch with us.

Yes! The Haunted Trolley Tour is a spectacular private experience for groups and popular for corporate outings, celebrations, birthdays, bachelorette parties, and client entertainment. Private bookings can be customized for your group. Visit our private charters & tours page to learn more, or contact us for a custom quote.

Gratuity is not included in the ticket price and is always deeply appreciated by our tour guides and drivers. Most guests tip between 5–20%.

We run tours in rain and stormy weather. Our trolley windows close up tight in wet weather to keep you comfortable and dry, and our walking stops are brief enough to weather a little drizzle. In the rare event that severe weather or unsafe road conditions require us to cancel, all ticket holders will be notified as early as possible and offered a refund or rain-check credit depending on your ticket type, per our cancellation policy.